Cancellation & Refunds Policy

This Cancellation & Refunds Policy outlines the terms under which subscription payments are made and how cancellations are handled. By subscribing to our services, you agree to the terms stated below.

1. Overview

At Vidhaana, we value transparency, fairness, and customer satisfaction. This Cancellation & Refunds Policy outlines the terms under which subscription payments are made and how cancellations are handled. By subscribing to our services, you agree to the terms stated below.

Vidhaana operates as a Software-as-a-Service (SaaS) platform providing AI-powered legal assistance to individuals and businesses. Our subscription plans are billed upfront and give customers access to our tools, features, and AI capabilities for the selected plan duration.

2. Free Trial Policy

Before subscribing, customers are encouraged to use our free trial version, which allows full access to the platform's core functionalities.

This trial period helps users:

• Evaluate the product's performance and suitability for their business.
• Explore available features and integrations.
• Understand the benefits before committing financially.

Once the trial period ends and the customer chooses to subscribe, the payment confirms their satisfaction with the product.

3. Subscription and Payment

All Vidhaana subscriptions are paid in advance for the chosen billing cycle (monthly, quarterly, or annually).

• Upon payment, access to the platform and premium features is instantly activated.
• Since access to digital content begins immediately, refunds are not applicable.
• Customers can manage or upgrade their subscriptions through their Vidhaana account dashboard.

4. Cancellation Policy

Customers may choose to cancel their subscription at any time before the next billing cycle.

• Cancellations must be made manually through the Vidhaana dashboard or by contacting support.
• Once canceled, access will continue until the end of the current billing period, after which it will automatically expire.
• No partial refunds or credits will be provided for unused time during an active subscription period.

5. Refund Policy

Because our SaaS product provides immediate access to digital services, Vidhaana maintains a strict no-refund policy once payment has been processed.

Refunds will only be considered under exceptional circumstances, such as:

• Duplicate payments due to a billing error.
• Incorrect charges proven through transaction evidence.

If you believe a billing error occurred, please contact our billing support team at support@vidhaana.com within 7 days of the transaction date. Verified cases will be resolved promptly.

6. Exceptional Cases

While Vidhaana's refund policy is firm, we remain customer-focused and will review unique cases on an individual basis. However, acceptance of a refund request is solely at Vidhaana's discretion.

7. Contact Information

For any queries regarding cancellation or billing-related concerns, please contact us at:

8. Policy Updates

Vidhaana reserves the right to update or modify this Cancellation & Refunds Policy at any time without prior notice. Any changes will be posted on this page, and the revised date will be updated accordingly.

Last updated: October 2025